We’re excited to share the success of a major project between Focus Group and RoboReception Ltd. - an AI-driven patient-communication project transforming how healthcare practices handle inbound demand.

RoboReception Ltd. was born from real front-line frustration: overloaded reception desks, unanswered calls and lost opportunities. But by automating routine interactions - from bookings and cancellations to FAQs - the system doesn’t replace teams, but empowers them to spend more time on patients who truly need personal attention.

And now, through our brand new Focus CX service, we’ve built a fully integrated telephony workflow that supports live call transcription, real-time AI decision-making, and automated text-to-speech responses, allowing RoboReception AI to deliver seamless, 24/7 patient engagement without overburdening front-of-house teams.

“This project is a brilliant example of what happens when cutting-edge AI meets specialist engineering and a shared vision for better customer experience. RoboReception AI is redefining how healthcare businesses communicate, and we’re proud that Focus CX is the platform helping power that transformation.”

Dr Grant McAree – Director, RoboReception Ltd.

Since deployment across dental practices, the system has already:

70,000+ Calls processed

96% Autonomous resolution

500+ New patients acquired

2700+ Staff hours reinvested

0 Missed calls

For more in-depth details about this process, check out our customer story here.

Thanks to Focus CX, reception teams can fully focus on patients needing face-to-face care. Plus, due to the scale, reliability and flexibility of the solution (especially its ability to integrate with existing telecom infrastructure via our partnership with Wildix), RoboReception Ltd. is now turning its attention to the GP market!

Ultimately, this project proves what’s possible when intelligent automation is deployed with care and purpose - reducing missed calls, improving efficiency, transforming patient access and helping practices grow.

We’re just as excited to see where things go next, and we’re looking forward to sharing further updates as RoboReception AI scales beyond dentistry and into primary care.

As for Focus CX itself, this marks a major milestone in our mission to deliver intelligent, future-ready communications for businesses everywhere - so watch this space for all our AI-enhancing updates!