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Stay up to date with the latest from Focus Group, from company news and product updates to practical advice for growing businesses.

Explore expert views on telecoms, IT, cyber security and AI to help your business get more from technology.

Product Type
Industry Type

From workflow automation tools to platforms like Microsoft Copilot and a growing ecosystem of third party AI applications...

“Is my business cyber secure?” That is a loaded question – no business is 100% secure.

AI and automation have changed how work gets done. It’s that simple… Tasks that once required manual input are now automated. Decisions are supported by data in real-time...

Here's an uncomfortable truth: most businesses implementing AI today are building an elaborate house of cards. They rush headlong into implementations without laying...

As a UK business owner or decision-maker, you already know that every missed call represents a lost opportunity. Research consistently shows that 85% of callers...

AI should never be a gatekeeper: what Ofcom's new expectations mean for every UK business.

Akixi is an award-winning business technology providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how...

In breach of GDPR regulations, in 2019 HMRC had to delete 5 million call recordings as they didn’t have the explicit consent to record or keep them. HMRC, alongside Google and Facebook...

AI is an expanding, ever-changing tool that seems to be impacting business owners across all industries. The question on everyone’s mind then is - “What can AI offer me specifically?”

Historically, the traditional information security approach to protecting against cyber-attacks has been to implement technology such as email and web protection...

Learn more about the future of business energy and how to ensure your business adapts with the changing environment.

Technology is evolving at such an unprecedented rate, blink and you’ll miss the next trend reshaping your industry. As we step into 2025, businesses are wading through...

CCaaS solutions, or cloud contact centre platforms, are transforming how businesses interact with customers. By moving contact centre operations to the cloud, organisations can...

Summer’s here, the technology industry awards season is now officially in full swing and we’re thrilled to share that Focus Group is off to a golden start! Kicking off at the CRN Sales & Marketing Awards...

Chatbots are becoming an essential tool for businesses looking to improve customer experience. From AI chatbots that handle complex queries to simpler chatbots...

Conversational AI is set to transform how UK businesses engage with customers and employees in 2026. By leveraging advanced conversational artificial intelligence...

Copilot readiness: The 5 steps SMB IT managers should take

CX platforms bring together the tools, data, and automation businesses need to deliver seamless customer experiences.

Our world runs on technology. We shop, socialise, bank, and build businesses online. It’s brilliant, until someone clicks a dodgy link or an email that looks like it’s from HR.

For a long time, cyber security was treated as a checklist… Install antivirus, configure a firewall, and enforce password policies

How to disaster-proof your company against damage and data loss

Edge computing vs cloud computing​ - which one would fit your business operations best? Picking the perfect IT solution can’t be an overnight decision; you’ll want to know...

In today’s dynamic world of retail, as consumers, our standards and expectations have skyrocketed. In order to stay relevant, the whole process from start to finish...

Focus Group is delighted to announce its acquisition of Rainford-based Communications Plus, one of the UK's most recognised and awarded O2 partners.

Digital innovation meets rugby excellence for the 2023/24 season as Focus Group, one of the UK’s leading providers of essential business technology, is proud to be the new primary sponsor...

Focus Group have today announced a strategic investment in Zest4; the award-winning channel-focused Unified Communications provider based in Cheshire, UK

This is a huge honour for Focus Group and signifies the work we have done to build on our cloud security portfolio. As one of three Cloudflare Zero Trust Authorised...

We're delighted to announce a new partnership with Fulham Football Club and Fulham Pier, as Focus Group becomes an official supplier to the Club ahead of the 2026/27 season.

Focus Group, one of the UK’s leading providers of essential business technology to SMEs, today announces that it has secured a significant investment from Hg, a leading investor in European and transatlantic software and services businesses.

Focus Group is pleased to announce that we have achieved Cloudflare’s Authorised Service Delivery Partner (ASDP) status for Network Services!

Focus Group has achieved remarkable success at the Gamma Partner Awards 2025, securing both the prestigious ‘CCaaS Reseller of the Year’ award for the second...

Focus Group has achieved Cloudflare's Application Security (AppSec) Specialisation, becoming one of the only Cloudflare partners globally to hold all three of the company's elite...

Focus Group expands IT managed services for SMEs with Prime Networks acquisition

Focus Group has launched Focus AI, a new proposition that brings its AI solutions together in one place, helping UK businesses handle customer conversations faster...

Focus Group named Customer of the Year (EMEA) at the 2026 Rewst Automation & AI Awards

Focus Group named Microsoft Solutions Partner for Cloud & AI Platforms and Security

Focus Group support RoboReception’s patient communication roll-out

We’re thrilled to announce that Focus Group has secured a double win, taking home Enterprise Partner of the Year and Global Solution of the Year at the Evolve IP’s 2025 Partner Day.

Horizon is an industry-leading, all-round business phone system. It provides an extensive range of fixed and mobile telephony capabilities, together with an intuitive and easy-to-manage...

Today’s business transactions demand the highest levels of efficiency and productivity, with seamless communication the key to success. Business phones...

In the modern hospitality industry, reliable Wi-Fi is no longer a perk - it’s an expectation. Guests expect fast, secure, and uninterrupted connectivity from the moment they check in.

In the ever-evolving world of technology, staying connected is crucial. Enter 5G for business – the fifth generation of mobile networks that's here to transform the way we work.

Imagine you’re throwing a party. You’ve got a guest list, a bouncer at the door, and security cameras keeping an eye on things inside. Now imagine your guest list is your network...

New research suggests the average person has between 80-100 passwords! If you struggle to remember your passwords, make sure to utilise your password manager.

Secure, reliable connectivity – it’s what will keep your business at the top of its game. In 2024, almost a third of businesses had networking and connectivity as...

Growth is the objective of every ambitious UK business… More customers. More people. More locations. More revenue. Learn how to approach the...

Introducing a smarter way to stay on top of your orders. Our latest ServiceNow integration gives you visibility from order to delivery.

Today, we're diving into how IVR technology enhances customer service whilst bringing a wealth of benefits to your business, no matter the industry.

Many organisations are currently leveraging the benefits of virtual desktops, particularly those where a majority of the workforce is operating remotely. The working world is undeniably evolving...

We know it’s hard to keep up with all the changes Microsoft releases. With each issue, we highlight the updates that matter most to your business.

Microsoft’s pace of change hasn’t slowed. If anything, it’s accelerating.

Copilot is starting to actively shape how work gets done. Last month, Microsoft introduced its next phase for AI with Copilot agents. This month, we are starting to see...

Microsoft is now focused on making Copilot more useful in the flow of work, whether that is managing calendars, improving presentations, supporting mobile users...

Copilot is gaining stronger reasoning capabilities and better integration, SharePoint is evolving into a more AI-led knowledge platform, while new licensing and governance controls...

July has been dominated by one story above all others: Microsoft's global Microsoft 365 price and packaging update landed on the 1st, and it touches almost every plan...

Microsoft's CSP and partner programmes, new routes into advanced security, and some hard deadlines that businesses need to have on their radar.

September brings another wave of changes across Microsoft 365, with Copilot becoming more proactive, new controls around AI and sensitive information, and some useful...

Small businesses today are turning to mobile apps to streamline operations, improve communications and fuel growth. A recent study has revealed that 62% of small business...

The withdrawal of traditional copper-based telephone services has long been a hot topic in the communications business but is now gathering real pace.

Cyber Webinars - Did you know your employees pose the greatest cyber risk? This free webinar will provide you with the insight you need to...

On-premise vs cloud​, which is best for your business? For enterprises, there’s a lot to consider before deciding the right IT solution. Some want to take the next big step...

The business case for virtual agents in regulated industries, helping organisations improve efficiency, maintain compliance, and deliver a better customer experience.

For years, SMEs have been outsourcing finance to accountants. But when it comes to IT support, managed services have been equated with “handing over the reins”.

You may have seen the news about two serious security flaws affecting PHP, a programming language used in websites and web applications around the world.

In a recent announcement, BT confirmed that the switch-off of the legacy PSTN (Public Switched Telephone Network) has been delayed to January 2027...

PSTN switch off: The lowdown on the shutdown. It’s widely reported that Openreach is on track to switch off the historic ‘Public Switched Telephone Network’ (PSTN)...

Black Friday is approaching, Christmas shopping is gathering pace and retailers are preparing for the busiest weeks of the year. With more customers expecting instant answers...

The need for excellent customer service support has never been more relevant. With customers’ budgets being squeezed in 2022 and into next year due to inflation...

Session Initiation Protocol (SIP). Does that mean anything to you? Let’s start at the beginning. SIP trunking is a telephony technology that enables businesses...

AI adoption is becoming a crucial step for businesses looking to stay competitive in today’s digital landscape. By taking a gradual approach, organisations can...

Most small businesses haven’t designed their IT environment or built a clear IT strategy for SMEs, they’ve accumulated it over time, with apps and services all...

How businesses communicate has changed dramatically over the last few years, with many firms choosing to move their phone systems to a cloud-based solution...

In the digital age, your IT infrastructure is the backbone of your business. It keeps your teams connected, safeguards sensitive data, and ensures that your communications are...

Customer experience (CX) is no longer just about the experience with a contact centre. Now it requires a full strategy that considers the latest in technology, including AI

Let's face it, in today's fast-moving business world, you've got to stay ahead of the curve. That often means looking at new tech, and cloud computing has really stepped up...

2003 was a landmark period in the evolution of technology. For one thing, it was the year of Focus Group’s inception! Around this time, a certain Mr Zuckerberg was busy...

Ah, the cloud. Once just a mysterious term thrown around in IT meetings to confuse everyone, it has now become the backbone of modern business operations.

“It’s working fine” … One of the most common responses I hear from IT leaders in our first conversations. On the surface, everything looks stable…

Nowadays it feels like news of a major data breach emerges every few months, with the gaps between incidents growing shorter. Earlier this year, the Ancestry DNA breach...

In today's digital world, every business, from national enterprises to the local corner shop, relies heavily on technology to stay competitive.

In the modern business landscape, data reigns supreme. The Internet of Things (IoT) stands at the forefront of this digital revolution, transforming previously vague uncertainties...

In an age where cyber threats are lurking around every corner, businesses are turning to new security strategies to keep sensitive data and assets safe.

Do we keep relying on basic support when something breaks, or do we invest in something more structured?

The unexpected impact of the PSTN switch-off: from business phones to emergency alarms

Focus Group has been named Transformation & Growth Partner of the Year at Vodafone’s annual Indirect Partner Awards, one of the most recognised accolades in the UK channel.

In today’s fast-paced hospitality industry, delivering exceptional service isn’t just about a warm smile - it’s about harnessing the power of technology to elevate the guest experience...

The cloud revolution promises big things for businesses of all sizes, with the potential for the cloud to drive up business and positively impact the bottom line.

We’re now living in a world where business is driven by digital transformation and technology continues to evolve at an unprecedented pace.

Often hailed as the ‘digital office king’, and probably the most used digital suite of tools in the working world, Microsoft 365 hosts the most useful and business-ready...

Whilst the always-online world has its perks, cyber threats are no laughing matter. Today, protection is paramount!

What is an AI Receptionist? How UK businesses answer every call 24/7 with call transfer and integrated system bookings available.

Virtual agents are rapidly transforming the way businesses interact with customers and employees. By combining artificial intelligence, natural language processing and automation...

With so many options available in the world of telecommunications, it can prove to be a minefield when deciding what technology is the most appropriate for your business...

What is the Dark Web, how do I access it, and what is found on Dark Web websites?

The Internet of Things, or IoT, is a sprawling network where everyday objects - your fridge, your watch, or even your car - can connect to the Internet and share data.

At Focus Group, we believe in going back to basics to understand unified communications and its immense benefits for businesses.

Dedicated leased lines, otherwise known as a dedicated line, is an internet connection that is reserved exclusively for your use. It’s your own personal business internet connection...

For years, technology decisions largely sat within IT departments. Infrastructure was viewed as operational. Cyber security was often treated as a technical requirement.

The UK customer experience market stands at a crossroads. Whilst AI adoption surges across every sector – with 52% of UK businesses now using AI technologies in 2025...

Wildix, RoboReception and Focus Group win Vendor Innovation of the Year

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Update Type
Solution Type

PHP security update: your services are running as normal

You may have seen the news about two serious security flaws affecting PHP, a programming language used in websites and web applications around the world.

Read article
News
IT services

Focus Group launches Focus AI, a single home for practical AI tools

Focus Group has launched Focus AI, a new proposition that brings its AI solutions together in one place, helping UK businesses handle customer conversations faster...

Read article
News
AI and Automation
Brand

AI should never be a gatekeeper: what Ofcom's new expectations mean for every UK business.

AI should never be a gatekeeper: what Ofcom's new expectations mean for every UK business.

Read article
Blog
AI and Automation
Telecoms

Retail is where Brits meet chatbots most. Here’s how to get it right before peak season.

Black Friday is approaching, Christmas shopping is gathering pace and retailers are preparing for the busiest weeks of the year. With more customers expecting instant answers...

Read article
Blog
AI and Automation

Focus Group expands IT managed services for SMEs with Prime Networks acquisition

Focus Group expands IT managed services for SMEs with Prime Networks acquisition

Read article
News
Brand
IT services

Focus Group named Microsoft Solutions Partner for Cloud & AI Platforms and Security

Focus Group named Microsoft Solutions Partner for Cloud & AI Platforms and Security

Read article
News
Brand
IT services
Corporate services

Microsoft Insights: Issue 8

September brings another wave of changes across Microsoft 365, with Copilot becoming more proactive, new controls around AI and sensitive information, and some useful...

Read article
Insights
IT services

Microsoft Insights: Issue 7

Microsoft's CSP and partner programmes, new routes into advanced security, and some hard deadlines that businesses need to have on their radar.

Read article
Insights
IT services

Focus Group becomes an Official Supplier to Fulham Football Club

We're delighted to announce a new partnership with Fulham Football Club and Fulham Pier, as Focus Group becomes an official supplier to the Club ahead of the 2026/27 season.

Read article
News
Brand

Introducing a smarter way to stay on top of your orders with InFocus portal updates

Introducing a smarter way to stay on top of your orders. Our latest ServiceNow integration gives you visibility from order to delivery.

Read article
News
Brand

Wildix, RoboReception and Focus Group win Vendor Innovation of the Year

Wildix, RoboReception and Focus Group win Vendor Innovation of the Year

Read article
News
AI and Automation
Telecoms

Microsoft Insights: Issue 6

July has been dominated by one story above all others: Microsoft's global Microsoft 365 price and packaging update landed on the 1st, and it touches almost every plan...

Read article
Insights
IT services

Focus Group acquires Communications Plus to strengthen its O2 partnership

Focus Group is delighted to announce its acquisition of Rainford-based Communications Plus, one of the UK's most recognised and awarded O2 partners.

Read article
News
Brand

Microsoft Insights: Issue 5

Copilot is gaining stronger reasoning capabilities and better integration, SharePoint is evolving into a more AI-led knowledge platform, while new licensing and governance controls...

Read article
Insights
IT services

Focus Group named Customer of the Year (EMEA) at the 2026 Rewst Automation & AI Awards

Focus Group named Customer of the Year (EMEA) at the 2026 Rewst Automation & AI Awards

Read article
News
Brand
AI and Automation

Why IT has moved from the server room to the boardroom: risk, growth and reputation now depend on it

For years, technology decisions largely sat within IT departments. Infrastructure was viewed as operational. Cyber security was often treated as a technical requirement.

Read article
Blog
IT services
Cyber security

AI is changing how your business works. It’s also changing IT support.

AI and automation have changed how work gets done. It’s that simple… Tasks that once required manual input are now automated. Decisions are supported by data in real-time...

Read article
Blog
AI and Automation
IT services

AI and automation are accelerating your business. They’re also expanding your risk surface

From workflow automation tools to platforms like Microsoft Copilot and a growing ecosystem of third party AI applications...

Read article
Insights
AI and Automation
IT services
Corporate services

Cyber security isn’t a toolset. It’s an operating model: why antivirus and firewalls are no longer enough

For a long time, cyber security was treated as a checklist… Install antivirus, configure a firewall, and enforce password policies

Read article
Blog
Cyber security
IT services

The hidden cost of “it’s working fine” IT: downtime, security gaps and lost productivity in disguise

“It’s working fine” … One of the most common responses I hear from IT leaders in our first conversations. On the surface, everything looks stable…

Read article
Blog
IT services

Focus Group completes full Cloudflare specialisation trilogy

Focus Group has achieved Cloudflare's Application Security (AppSec) Specialisation, becoming one of the only Cloudflare partners globally to hold all three of the company's elite...

Read article
News
IT services
Corporate services

Copilot readiness: The 5 steps SMB IT managers should take

Copilot readiness: The 5 steps SMB IT managers should take

Read article
Blog
IT services
AI and Automation
Corporate services

The unexpected impact of the PSTN switch-off: from business phones to emergency alarms

The unexpected impact of the PSTN switch-off: from business phones to emergency alarms

Read article
Blog
Telecoms

Microsoft Insights: Issue 4

Microsoft is now focused on making Copilot more useful in the flow of work, whether that is managing calendars, improving presentations, supporting mobile users...

Read article
Insights
IT services

Stop buying IT. Start designing it: Reactive tech decisions are holding your SME back

Most small businesses haven’t designed their IT environment or built a clear IT strategy for SMEs, they’ve accumulated it over time, with apps and services all...

Read article
Blog
IT services

The problem with one size fits all IT support: why growing businesses need tiered IT and cyber models

Do we keep relying on basic support when something breaks, or do we invest in something more structured?

Read article
Blog
IT services

Transformation & Growth Partner of the Year at Vodafone's annual Awards

Focus Group has been named Transformation & Growth Partner of the Year at Vodafone’s annual Indirect Partner Awards, one of the most recognised accolades in the UK channel.

Read article
News
Brand
Mobile

AI can tell you if your business is secure. It can’t make it secure.

“Is my business cyber secure?” That is a loaded question – no business is 100% secure.

Read article
Blog
AI and Automation
Cyber security
IT services

AI Receptionist for business: How to stop missing calls and win more customers

As a UK business owner or decision-maker, you already know that every missed call represents a lost opportunity. Research consistently shows that 85% of callers...

Read article
Blog
AI and Automation

Microsoft Insights: Issue 3

Copilot is starting to actively shape how work gets done. Last month, Microsoft introduced its next phase for AI with Copilot agents. This month, we are starting to see...

Read article
Insights
IT services

What is an AI Receptionist? How UK businesses answer every call

What is an AI Receptionist? How UK businesses answer every call 24/7 with call transfer and integrated system bookings available.

Read article
Blog
AI and Automation
Telecoms

Microsoft Insights: Issue 2

Microsoft’s pace of change hasn’t slowed. If anything, it’s accelerating.

Read article
Insights
IT services

Microsoft Insights Issue 1

We know it’s hard to keep up with all the changes Microsoft releases. With each issue, we highlight the updates that matter most to your business.

Read article
Insights
IT services

CCaaS solutions explained: cloud contact centres for better customer experience

CCaaS solutions, or cloud contact centre platforms, are transforming how businesses interact with customers. By moving contact centre operations to the cloud, organisations can...

Read article
Blog
Telecoms
Corporate services

Chatbots for customer experience: enhancing engagement and efficiency

Chatbots are becoming an essential tool for businesses looking to improve customer experience. From AI chatbots that handle complex queries to simpler chatbots...

Read article
Blog
AI and Automation

Conversational AI in 2026: what UK businesses should really expect

Conversational AI is set to transform how UK businesses engage with customers and employees in 2026. By leveraging advanced conversational artificial intelligence...

Read article
Blog
AI and Automation

Our AI specialists guide to virtual agents delivered in regulated industries

The business case for virtual agents in regulated industries, helping organisations improve efficiency, maintain compliance, and deliver a better customer experience.

Read article
Blog
AI and Automation

What is a virtual agent? Definition, examples and business benefits

Virtual agents are rapidly transforming the way businesses interact with customers and employees. By combining artificial intelligence, natural language processing and automation...

Read article
Blog
AI and Automation
Telecoms

Akixi delivers the insight you need to take customer experience to the next level.

Akixi is an award-winning business technology providing comprehensive call and contact analytics solutions. Our cloud-based reporting software offers unprecedented insight into how...

Read article
Webinar
Telecoms

Business energy is changing - Sign up to our latest webinar for tips and advice

Learn more about the future of business energy and how to ensure your business adapts with the changing environment.

Read article
Webinar
Energy

Horizon - Is your business making the most of it?

Horizon is an industry-leading, all-round business phone system. It provides an extensive range of fixed and mobile telephony capabilities, together with an intuitive and easy-to-manage...

Read article
Webinar
Telecoms

Navigating securely in a digital world

Cyber Webinars - Did you know your employees pose the greatest cyber risk? This free webinar will provide you with the insight you need to...

Read article
Webinar
Cyber security

CX platforms explained: meaning, examples, and why they matter

CX platforms bring together the tools, data, and automation businesses need to deliver seamless customer experiences.

Read article
Blog
Telecoms
AI and Automation

Focus Group support RoboReception’s patient communication roll-out

Focus Group support RoboReception’s patient communication roll-out

Read article
Blog
AI and Automation
Telecoms

If your business doubled tomorrow, would your IT survive it

Growth is the objective of every ambitious UK business… More customers. More people. More locations. More revenue. Learn how to approach the...

Read article
Insights
IT services

Why the future of customer service isn't AI - it's augmented humanity

The UK customer experience market stands at a crossroads. Whilst AI adoption surges across every sector – with 52% of UK businesses now using AI technologies in 2025...

Read article
Insights
AI and Automation
Corporate services

AI ready or AI reliant: Building sustainable foundations for growing businesses

Here's an uncomfortable truth: most businesses implementing AI today are building an elaborate house of cards. They rush headlong into implementations without laying...

Read article
Insights
AI and Automation

VPN solutions for businesses

Whilst the always-online world has its perks, cyber threats are no laughing matter. Today, protection is paramount!

Read article
Blog
IT services
Corporate services

Cyber Security Awareness Month

Our world runs on technology. We shop, socialise, bank, and build businesses online. It’s brilliant, until someone clicks a dodgy link or an email that looks like it’s from HR.

Read article
Blog
Cyber security

Slow and steady wins the race: Practical tips for gradual AI adoption

AI adoption is becoming a crucial step for businesses looking to stay competitive in today’s digital landscape. By taking a gradual approach, organisations can...

Read article
Blog
AI and Automation
Corporate services

Focus Group becomes Cloudflare’s Authorised Service Delivery Partner for Network Services

Focus Group is pleased to announce that we have achieved Cloudflare’s Authorised Service Delivery Partner (ASDP) status for Network Services!

Read article
News
IT services
Corporate services

The changing face of customer experience

Customer experience (CX) is no longer just about the experience with a contact centre. Now it requires a full strategy that considers the latest in technology, including AI

Read article
Blog
AI and Automation
IT services
Corporate services

Celebrating our award-winning success

Summer’s here, the technology industry awards season is now officially in full swing and we’re thrilled to share that Focus Group is off to a golden start! Kicking off at the CRN Sales & Marketing Awards...

Read article
News
Brand

What is Unified Communications?

At Focus Group, we believe in going back to basics to understand unified communications and its immense benefits for businesses.

Read article
Blog
Telecoms

The importance of IT support for small businesses

In today's digital world, every business, from national enterprises to the local corner shop, relies heavily on technology to stay competitive.

Read article
Blog
IT services

The economics of cloud adoption: Will it save you money in the long run?

Let's face it, in today's fast-moving business world, you've got to stay ahead of the curve. That often means looking at new tech, and cloud computing has really stepped up...

Read article
Blog
IT services

Focus Group celebrate double victory at Gamma Partner Awards 2025

Focus Group has achieved remarkable success at the Gamma Partner Awards 2025, securing both the prestigious ‘CCaaS Reseller of the Year’ award for the second...

Read article
News
Brand
Telecoms

Focus Group Wins Big at Evolve IP’s 2025 Partner Day

We’re thrilled to announce that Focus Group has secured a double win, taking home Enterprise Partner of the Year and Global Solution of the Year at the Evolve IP’s 2025 Partner Day.

Read article
News
Brand
Telecoms

Mobile apps: a key tool for UK SMEs

Small businesses today are turning to mobile apps to streamline operations, improve communications and fuel growth. A recent study has revealed that 62% of small business...

Read article
Blog
Mobile

Hybrid work: How 5G is keeping teams connected

Secure, reliable connectivity – it’s what will keep your business at the top of its game. In 2024, almost a third of businesses had networking and connectivity as...

Read article
Blog
Connectivity
Mobile

Transform your business with innovative hospitality technology solutions

In today’s fast-paced hospitality industry, delivering exceptional service isn’t just about a warm smile - it’s about harnessing the power of technology to elevate the guest experience...

Read article
Blog
IT services
AI and Automation

Hotel Wi-Fi solutions for seamless connectivity

In the modern hospitality industry, reliable Wi-Fi is no longer a perk - it’s an expectation. Guests expect fast, secure, and uninterrupted connectivity from the moment they check in.

Read article
Blog
Connectivity

Edge computing vs cloud computing

Edge computing vs cloud computing​ - which one would fit your business operations best? Picking the perfect IT solution can’t be an overnight decision; you’ll want to know...

Read article
Blog
IT services

On-premises vs cloud computing

On-premise vs cloud​, which is best for your business? For enterprises, there’s a lot to consider before deciding the right IT solution. Some want to take the next big step...

Read article
Blog
IT services

Unleash the power of Microsoft 365: The apps revolutionising collaboration

Often hailed as the ‘digital office king’, and probably the most used digital suite of tools in the working world, Microsoft 365 hosts the most useful and business-ready...

Read article
Blog
IT services
Corporate services

Business tech trends to watch in 2025

Technology is evolving at such an unprecedented rate, blink and you’ll miss the next trend reshaping your industry. As we step into 2025, businesses are wading through...

Read article
Blog
AI and Automation
Telecoms
Connectivity
Cyber security
Mobile

How do intrusion detection systems work?

Imagine you’re throwing a party. You’ve got a guest list, a bouncer at the door, and security cameras keeping an eye on things inside. Now imagine your guest list is your network...

Read article
Blog
IT services

Artificial intelligence in recruitment and selection

AI is an expanding, ever-changing tool that seems to be impacting business owners across all industries. The question on everyone’s mind then is - “What can AI offer me specifically?”

Read article
Blog
AI and Automation

The impact of data breaches on businesses

Nowadays it feels like news of a major data breach emerges every few months, with the gaps between incidents growing shorter. Earlier this year, the Ancestry DNA breach...

Read article
Blog
Cyber security
IT services

The newest trend in cyber security: Zero-Trust Architecture

In an age where cyber threats are lurking around every corner, businesses are turning to new security strategies to keep sensitive data and assets safe.

Read article
Blog
Cyber security

IVR Interactive voice response explained

Today, we're diving into how IVR technology enhances customer service whilst bringing a wealth of benefits to your business, no matter the industry.

Read article
Blog
Telecoms

The Internet of Things in Business: embracing the future of productivity

In the modern business landscape, data reigns supreme. The Internet of Things (IoT) stands at the forefront of this digital revolution, transforming previously vague uncertainties...

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Blog
Mobile

Focus Group awarded Cloudflare’s New Partner of the Year!

This is a huge honour for Focus Group and signifies the work we have done to build on our cloud security portfolio. As one of three Cloudflare Zero Trust Authorised...

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News
IT services
Corporate services

Move out of the way PSTN, fibre is coming through!

The withdrawal of traditional copper-based telephone services has long been a hot topic in the communications business but is now gathering real pace.

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Blog
Telecoms

PSTN vs. Digital technology. The race is on!

PSTN switch off: The lowdown on the shutdown. It’s widely reported that Openreach is on track to switch off the historic ‘Public Switched Telephone Network’ (PSTN)...

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Telecoms

How 5G coverage is the rock-solid connection you need

In the ever-evolving world of technology, staying connected is crucial. Enter 5G for business – the fifth generation of mobile networks that's here to transform the way we work.

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Connectivity
Mobile

What is the best small business phone system in the UK

With so many options available in the world of telecommunications, it can prove to be a minefield when deciding what technology is the most appropriate for your business...

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Blog
Telecoms

Focus Group becomes a unicorn with new investment from Hg

Focus Group, one of the UK’s leading providers of essential business technology to SMEs, today announces that it has secured a significant investment from Hg, a leading investor in European and transatlantic software and services businesses.

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News
Brand

Microsoft Azure Virtual Desktop for business

Many organisations are currently leveraging the benefits of virtual desktops, particularly those where a majority of the workforce is operating remotely. The working world is undeniably evolving...

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Blog
IT services

Are your call recordings GDPR compliant?

In breach of GDPR regulations, in 2019 HMRC had to delete 5 million call recordings as they didn’t have the explicit consent to record or keep them. HMRC, alongside Google and Facebook...

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Blog
Telecoms
Corporate services

Focus Group announce game changing sponsorship of Exeter Chiefs!

Digital innovation meets rugby excellence for the 2023/24 season as Focus Group, one of the UK’s leading providers of essential business technology, is proud to be the new primary sponsor...

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News
Brand

Five ways the Internet of Things is revolutionising retail

In today’s dynamic world of retail, as consumers, our standards and expectations have skyrocketed. In order to stay relevant, the whole process from start to finish...

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Blog
Mobile

What is the Internet of Things (IoT)?

The Internet of Things, or IoT, is a sprawling network where everyday objects - your fridge, your watch, or even your car - can connect to the Internet and share data.

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Blog
Mobile

Should contact centre solutions be important to UK small to medium businesses?

The need for excellent customer service support has never been more relevant. With customers’ budgets being squeezed in 2022 and into next year due to inflation...

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Blog
Telecoms

Focus Group announce strategic investment in Zest4

Focus Group have today announced a strategic investment in Zest4; the award-winning channel-focused Unified Communications provider based in Cheshire, UK

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News
Brand
Mobile

Why a dedicated leased line is the answer for your UK business

Dedicated leased lines, otherwise known as a dedicated line, is an internet connection that is reserved exclusively for your use. It’s your own personal business internet connection...

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Blog
Connectivity

Understanding Cloud technology in the UK: cloud servers and solutions

The cloud revolution promises big things for businesses of all sizes, with the potential for the cloud to drive up business and positively impact the bottom line.

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Blog
IT services

Avoid a traditional approach to information security awareness training

Historically, the traditional information security approach to protecting against cyber-attacks has been to implement technology such as email and web protection...

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Blog
Cyber security

Hosted telephony: what is it and how does it work?

Today’s business transactions demand the highest levels of efficiency and productivity, with seamless communication the key to success. Business phones...

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Blog
Telecoms

SIP trunking: What is the difference between SIP trunking and VoIP?

Session Initiation Protocol (SIP). Does that mean anything to you? Let’s start at the beginning. SIP trunking is a telephony technology that enables businesses...

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Telecoms

The evolution of technology and the next generation

2003 was a landmark period in the evolution of technology. For one thing, it was the year of Focus Group’s inception! Around this time, a certain Mr Zuckerberg was busy...

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IT services
AI and Automation
Corporate services

The best VoIP phone system for UK businesses

How businesses communicate has changed dramatically over the last few years, with many firms choosing to move their phone systems to a cloud-based solution...

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Blog
Telecoms

What is the Dark Web, how do I access it, and what is found on Dark Web websites?

What is the Dark Web, how do I access it, and what is found on Dark Web websites?

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Blog
Corporate services
Cyber security
IT services

How secure is my password? Learn how to be a better password manager

New research suggests the average person has between 80-100 passwords! If you struggle to remember your passwords, make sure to utilise your password manager.

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Blog
IT services
Cyber security

Does your business have a Disaster Recovery Plan?

How to disaster-proof your company against damage and data loss

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Blog
IT services
Corporate services

The big IT dilemma: Internal vs. managed IT services

In the digital age, your IT infrastructure is the backbone of your business. It keeps your teams connected, safeguards sensitive data, and ensures that your communications are...

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Blog
Telecoms

Unified Communications: creating success for UK businesses

We’re now living in a world where business is driven by digital transformation and technology continues to evolve at an unprecedented pace.

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Blog
Telecoms

PSTN switch off delayed to 2027: The lowdown for UK businesses

In a recent announcement, BT confirmed that the switch-off of the legacy PSTN (Public Switched Telephone Network) has been delayed to January 2027...

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Blog
Telecoms

The future is cloudy: a guide to cloud native applications

Ah, the cloud. Once just a mysterious term thrown around in IT meetings to confuse everyone, it has now become the backbone of modern business operations.

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Blog
IT services
Corporate services

Peace of mind-as-a-Service: How outsourcing IT is giving SMEs more control

For years, SMEs have been outsourcing finance to accountants. But when it comes to IT support, managed services have been equated with “handing over the reins”.

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Insights
IT services
Corporate services
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