Microsoft is currently experiencing a global issue affecting Microsoft 365 services, including Outlook and Teams. Some customers may have noticed delayed or inconsistent email delivery overnight.
What you need to know
- The issue is on Microsoft’s side and is affecting organisations worldwide.
- Email delivery may be sporadic, and Teams may be intermittently affected.
- Microsoft’s service health page is the most reliable source of live updates: status.cloud.microsoft
What we are doing
We are monitoring the situation closely and will post further updates here as soon as more information is available.
If you have any questions or are experiencing issues that you believe are unrelated, please contact the Focus Group support team.
Last updated: 13/11/2026 07:47
10am update from Microsoft
Current status: Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.
Network and traffic-management actions remain active. To protect email during recovery, we’re continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Last updated: 13/11/2026 10:04
11am update from Microsoft
Current status: We've made additional progress toward service recovery, with recovery actions completed across portions of the affected infrastructure in the Asia Pacific region. Traffic is being gradually restored, and we're seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues.
Our focus is now on extending these recovery actions across affected infrastructure in other regions, while continuing stabilization efforts and adding supporting capacity to improve service consistency.
Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Last updated: 13/11/2026 11:07
11am update from Microsoft
Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Last updated: 13/11/2026 12:04
